Resume
Work
Experience
2023-2024
Learning and Development Program Manager
Dell Technologies, Strategic Business Operations
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Achieved a 96.1% completion rate on training initiatives across 10 business units, impacting over 18,000 learners.
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Reduced operating budget by 30% by eliminating vendor reliance and developing in-house training solutions.
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Designed 96 learning pathways for a persona-based training program based on the NIST framework.
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Earned average 4.5/5 CSAT score, reflecting high user engagement and satisfaction with training.
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Reduced technical issues by 40% by creating a comprehensive learning design QA and auditing process.
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Optimized training catalog of 300+ courses, ensuring accuracy and alignment with organizational objectives.
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Strategized with executive leadership to enhance security programs and shift security left, delivering targeted training to 95% of developers and engineers, and 98% of security champions.
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Developed tailored learning solutions, overseeing the production, maintenance, and governance of materials on Cornerstone, Saba LMS, LinkedIn Learning, and SkillSoft Percipio.
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Crafted branding playbooks to ensure consistency in visual identity across all training materials and initiatives.
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Lead accessibility, diversity, and inclusion initiatives, ensuring WCAG/Section 508 compliance, through participation in Color Vision Deficiency group and True Ability ERG at Dell.
2021- 2023
Learning Experience Design Manager
Salesforce, Global Enablement
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Prototyped, designed, developed, and consulted on sales enablement learning experiences impacting 75,000+ learners.
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Achieved 90%+ completion rates, average assessment scores of 85%, and CSAT scores of 4.8/5 or higher demonstrating high learner engagement and retention in e-learning courses.
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Facilitated strategy talks with business partners for project budgets ranging from $50,000 to $500,000, delivering high-quality learning experiences within budget constraints.
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Evaluated the effectiveness of learning programs for optimization and improvement including the production, maintenance, governance, and distribution of learning materials on learning and content management systems.
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Achieved 100% on people leader survey measuring effectiveness and impact from all direct reports.
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Reviewed projects and leveraged design thinking to produce solutions ensuring inclusivity and WCAG compliance.
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Created storyboards, wireframes, and design mockups including a cast of 20+ characters to be used in storytelling and user stories throughout enablement experiences.
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Built team-wide repository of templates and design assets to ensure consistent implementation of brand guidelines.
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Managed employee performance and development by setting performance goals, conducting performance reviews, creating development plans, and providing feedback and coaching. Sourced and interviewed new staff hires.
2019 - 2021
Creative Media Manager | Instructional Designer
Stride, Inc., Talent Development
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Managed and collaborated with a team of 8 media specialists and contractors and participated in continuous improvement initiatives to enhance the overall effectiveness of the learning and development function.
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Created 500+ graphic, audio, and video assets for corporate marketing materials and social media, as well as e-learning courses, certification badges, infographics, product training videos, technical job aids, checklists, and educational media.
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Reviewed 50+ projects and provided feedback to ensure adherence to design standards, branding and accessibility guidelines, course benchmarks, and effective UX/ UI.
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Curated and sequenced course pathways and knowledge bases (Meridian) and monitored learner progress.
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Built trusting relationships with key stakeholders and collaborated on go-to-market strategies, including pricing structures, buyer personas, and marketing plans for new professional development website StridePDCenter.
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Increased team production by 187% and reduced over-allocation of designers and resources by implementing new project management workflow in Smartsheet.
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Achieved 99% customer satisfaction rating on e-learning modules by designing data-driven learning solutions.
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Maintained digital asset management system with a catalog of over 10,000+ resources using targeted metadata.
2017 - Present
Brand Manager and Designer
Modern Mouse Co. by Scull Squared Design Company
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Design custom 3D-Printed wearables and merchandise for the retail market.
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Optimize website SEO and social media strategy leading to an increase of 800% in audience reach, 128% in total sales, 38% average order value, and 31% returning customer rate within the last 3 years.
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Use HTML and CSS to create custom website shopping experiences for customers and improve website loading time.
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Featured on major editorials such as Buzzfeed, PopSugar, SimpleMost, Make Magazine, and VoyageMIA.
2017 - 2020
Instructional Design Consultant
Delta Design, LLC.
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Provided consulting and support to internal stakeholders and clients, including conducting training sessions and presenting findings and recommendations.
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Developed and presented STEM education programs for local community in the areas of 3D printing, modeling, inquiry skills, architecture and engineering.
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Managed and monitored project timelines, budgets, and resources to ensure successful project completion.
2011 - 2019
LMS Specialist
Fuel Education (formerly K12, inc.)
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Collaborated with product team to script and design platform-based training website for new hires.
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Revised, amended, and created new training and assessment material including the development of over 300 curriculum resources for educational programs nation-wide.
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Utilized data to evaluate impact and support instructional decision-making, as well as map and sequence needs-based curriculum.
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Conducted live virtual sessions (VILT) for students, families, and employees. Coordinated training facilitation schedules.
Skills
& Expertise
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Visual Design
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Instructional Design
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Project Management
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Agile Methodologies
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Accessibility Compliance
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Asset Management
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Talent Development
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Professional Development and Training
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Storyboarding
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Curriculum Development
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Gamification
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Conceptualization
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Adult Learning Principles
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Learning Management Systems
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Social Media Marketing
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3D Printing
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Vendor Management
Technical Software:
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Articulate Rise and Storyline
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Premiere Pro
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Illustrator
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Audition
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Photoshop
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Dominknow
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Camtasia/ Vyond
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Figma
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Captivate
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Jira
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Airtable
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Smartsheet
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Confluence
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Adobe XD
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Powerpoint
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Workday/ UKG
Education
2024
International Association of Accessibility Professionals | Certified Professional in Accessibility Core Competencies (CPACC)
2022
University of California Riverside | Design Thinking Certificate
2016
Walden University | Master’s Certificate
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Instructional Design and Technology
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4.0 GPA
2007
Florida International University | Bachelor's Degree
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Elementary Education with ESOL Endorsement
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Graduated Magna Cum Laude
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National Dean’s List