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Resume

Work
Experience

Present

Learning and Development Program Manager

Dell Technologies, Security and Resiliency Organization

  • ​Orchestrate organization-wide software/hardware security training initiatives for over 18,000 learners.

  • Foster collaboration with security domain leaders and engineering stakeholders to align with strategic goals and learning needs.

  • Collaborate with engineering teams to deliver tailored learning solutions, including program customization, procurement, communication, reporting, survey administration, and LMS management.

  • Drive initiatives supporting accessibility, diversity and inclusion within cybersecurity.

  • Evaluate effectiveness of learning programs for optimization and improvement including the production, maintenance, governance, and distribution of learning materials on Cornerstone/Saba LMS.

  • Achieved 94.7% compliance in learning path completion across 10 business units for strategic security training initiative.  

2021- 2023

Learning Experience Design Manager 

Salesforce, Global Enablement

  • Prototyped, designed, developed, and consulted on sales enablement learning experiences impacting 75,000+ learners.

  • Achieved 90%+ completion rates, average assessment scores of 85%, and CSAT scores of 4.8/5 or higher demonstrating high learner engagement and retention in e-learning courses.

  • Facilitated strategy talks with business partners for project budgets ranging from $50,000 to $500,000, delivering high-quality learning experiences within budget constraints.

  • Evaluated the effectiveness of learning programs for optimization and improvement including the production, maintenance, governance, and distribution of learning materials on learning and content management systems.

  • Achieved 100% on people leader survey measuring effectiveness and impact from all direct reports.

  • Reviewed projects and leveraged design thinking to produce solutions ensuring inclusivity and WCAG compliance.

  • Created storyboards, wireframes, and design mockups including a cast of 20+ characters to be used in storytelling and user stories throughout enablement experiences.

  • Built team-wide repository of templates and design assets to ensure consistent implementation of brand guidelines.

  • Managed employee performance and development by setting performance goals, conducting performance reviews, creating development plans, and providing feedback and coaching. Sourced and interviewed new staff hires.

2019 - 2021

Creative Media Manager | Instructional Designer

Stride, Inc., Talent Development

  • Managed and collaborated with a team of 8 media specialists and contractors and participated in continuous improvement initiatives to enhance the overall effectiveness of the learning and development function.

  • Created 500+ graphic, audio, and video assets for corporate marketing materials and social media, as well as e-learning courses, certification badges, infographics, product training videos, technical job aids, checklists, and educational media.

  • Reviewed 50+ projects and provided feedback to ensure adherence to design standards, branding and accessibility guidelines, course benchmarks, and effective UX/ UI.

  • Curated and sequenced course pathways and knowledge bases (Meridian) and monitored learner progress.

  • Built trusting relationships with key stakeholders and collaborated on go-to-market strategies, including pricing structures, buyer personas, and marketing plans for new professional development website StridePDCenter.  

  • Increased team production by 187% and reduced over-allocation of designers and resources by implementing new project management workflow in Smartsheet.

  • Achieved 99% customer satisfaction rating on e-learning modules by designing data-driven learning solutions.

  • Maintained digital asset management system with a catalog of over 10,000+ resources using targeted metadata.

2017 - Present

Brand Manager and Designer

Scull Squared Design Company

  • Design custom 3D-Printed wearables and merchandise for the retail market.

  • Optimize website SEO and social media strategy leading to an increase of 800% in audience reach, 128% in total sales, 38% average order value, and 31% returning customer rate within the last 3 years.

  • Use HTML and CSS to create custom website shopping experiences for customers and improve website loading time.

  • Featured on major editorials such as Buzzfeed, PopSugar, SimpleMost, Make Magazine, and VoyageMIA.

2017 - 2020

Instructional Design Consultant

Delta Design, LLC.

  • Provided consulting and support to internal stakeholders and clients, including conducting training sessions and presenting findings and recommendations.

  • Developed and presented STEM education programs for local community in the areas of 3D printing, modeling, inquiry skills, architecture and engineering.

  • Managed and monitored project timelines, budgets, and resources to ensure successful project completion.

2011 - 2019

LMS Specialist

Fuel Education (formerly K12, inc.)

  • Collaborated with product team to script and design platform-based training website for new hires.

  • Revised, amended, and created new training and assessment material including the development of over 300 curriculum resources for educational programs nation-wide.

  • Utilized data to evaluate impact and support instructional decision-making, as well as map and sequence needs-based curriculum.

  • Conducted live virtual sessions (VILT) for students, families, and employees. Coordinated training facilitation schedules.

Skills
& Expertise

  • Visual Design

  • Instructional Design

  • Project Management

  • Agile Methodologies

  • Accessibility Compliance

  • Asset Management

  • Talent Development 

  • Professional Development and Training

  • Storyboarding

  • Curriculum Development

  • Gamification

  • Conceptualization

  • Adult Learning Principles

  • Learning Management Systems

  • Social Media Marketing

  • 3D Printing

  • Vendor Management

Technical Software:

  • Articulate Rise and Storyline

  • Premiere Pro

  • Illustrator

  • Audition

  • Photoshop

  • Dominknow

  • Camtasia/ Vyond

  • Figma

  • Captivate

  • Jira

  • Airtable

  • Smartsheet

  • Confluence

  • Adobe XD

  • Powerpoint 

  • Workday/ UKG

Education

2022

University of California Riverside | Design Thinking Certificate

2015 - 2016

Walden University | Master’s Certificate

  • Instructional Design and Technology

  • 4.0 GPA

2012 - 2015

Florida International University | Bachelor's Degree

  • Elementary Education with ESOL Endorsement

  • Graduated Magna Cum Laude

  • National Dean’s List

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